Operations

Mar 27, 2014
The National Retail Federation (NRF) told the Senate on March 26 that it’s...
Washington, D.C. -- The National Retail Federation (NRF) told the Senate...
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Mar 27, 2014
Senators John D. Rockefeller (D. - W.V.) and Richard Blumenthal (D. – Conn...
Minneapolis – Senators John D. Rockefeller (D. - W.V.) and Richard...
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Mar 27, 2014
EBay Enterprise, an EBay company, will open a new fulfillment center in...
San Jose, Calif. -- EBay Enterprise, an EBay company, will open a new...
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Mar 27, 2014
Wal-Mart showcased its futuristic truck at the Mid-America Trucking Show (...
Bentonville, Ark. – Wal-Mart showcased its futuristic truck at the...
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Mar 27, 2014
Amazon.com and Google were among the biggest winners in the annual...
New York – Amazon.com and Google were among the biggest winners in...
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Mar 26, 2014
Merchant Warehouse, a leading provider of payment technologies, has...
New York -- Merchant Warehouse, a leading provider of payment technologies...
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Mar 26, 2014
Thousands of subscribers to the world's largest independent product-...
Yonkers, N.Y. -- Thousands of subscribers to the world's largest...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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