Operations

Jul 02, 2014
Tim Hortons and Canadian Imperial Bank of Commerce (CIBC) are launching...
Toronto – Tim Hortons and Canadian Imperial Bank of Commerce (CIBC)...
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Jul 02, 2014
Same-day delivery start-up Deliv has appointed Jeff Helms as head of...
Palo Alto, Caif. - Same-day delivery start-up Deliv has appointed Jeff...
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Jul 02, 2014
Rite Aid has reportedly settled a consumer protection suit filed by the...
Camp Hill, Pa. – Rite Aid has reportedly settled a consumer...
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Jul 02, 2014
Roundy’s Supermarkets Inc. is closing its distribution center in Stevens...
Milwaukee – Roundy’s Supermarkets Inc. is closing its...
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Jul 02, 2014
Overstock.com now offers free Club O loyalty program memberships to active...
Salt Lake City – Overstock.com now offers free Club O loyalty...
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Jul 02, 2014
Target Corp. on Wednesday requested that customers no longer carry guns in...
New York -- Target Corp. on Wednesday requested that customers no longer...
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Jul 02, 2014
Kroger is expanding into new markets and growing its presence in the e-...
New York -- Kroger is expanding into new markets and growing its presence...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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