Operations

Mar 26, 2014
A pair of banks has filed suit against Target Corp. and security firm...
New York -- A pair of banks has filed suit against Target Corp. and...
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Mar 26, 2014
Crowd-sourced delivery company Kanga has launched a new iPhone and Android...
Atlanta -- Crowd-sourced delivery company Kanga has launched a new iPhone...
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Mar 25, 2014
Clark’s Americas Inc., a division of the global shoe brand with more than...
Newton, Mass. – Clark’s Americas Inc., a division of the...
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Mar 25, 2014
Kohl’s Corp.’s chief merchandising officer, Donald A. Brennan, resigned...
New York -- Kohl’s Corp.’s chief merchandising officer, Donald...
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Mar 25, 2014
Gordmans Stores announced that its president and CEO, Jeff Gordman, has...
Omaha, Neb. -- Gordmans Stores announced that its president and CEO, Jeff...
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Mar 25, 2014
Italian eyewear maker Luxottica Group SpA has entered into an agreement to...
New York -- Italian eyewear maker Luxottica Group SpA has entered into an...
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Mar 25, 2014
Kalibrate Technologies (formerly KSS Fuels) announced that convenience-...
Florham Park, N.J. -- Kalibrate Technologies (formerly KSS Fuels)...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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