Operations

Aug 25, 2014
The president of the Retail Industry Leaders Association, Sandy Kennedy,...
Arlington, Va. -- The president of the Retail Industry Leaders Association...
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Aug 25, 2014
QVC received top ranking in the Mobile Customer Experience Index from The...
Chicago – QVC received top ranking in the Mobile Customer Experience...
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Aug 25, 2014
Imports to the U.S. were up in July from June, and there was a measurable...
New York - Imports to the U.S. were up in July from June, and there was a...
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Aug 25, 2014
Burger King Worldwide is in discussions to buy Canadian coffee and...
New York -- Burger King Worldwide is in discussions to buy Canadian coffee...
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Aug 22, 2014
Toms, the footwear company best known for donating a pair of shoes to a...
New York -- Toms, the footwear company best known for donating a pair of...
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Aug 22, 2014
Nordstrom announced today the closing of its acquisition of Trunk Club, a...
Seattle -- Nordstrom announced today the closing of its acquisition of...
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Aug 22, 2014
In a first, the International Code Council (ICC), ASHRAE, the American...
Washington, D.C. -- In a first, the International Code Council (ICC),...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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