Operations

Sep 03, 2014
Amazon said that senior VP and CFO Thomas J. Szkutak plans to retire in...
New York -- Amazon said that senior VP and CFO Thomas J. Szkutak plans to...
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Sep 03, 2014
Keith Sherwell, who served as CIO of Sears Holding Corp from March 2010 to...
Boca Raton, Fla. – Keith Sherwell, who served as CIO of Sears...
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Sep 03, 2014
Staples has released a series of enhancements to its omnichannel...
Framingham, Mass. – Staples has released a series of enhancements to...
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Sep 03, 2014
Claire Watts has resigned from her role as CEO of QVC's U.S. operations,...
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Sep 03, 2014
Abercrombie & Fitch has reportedly settled a shareholder lawsuit filed...
New Albany, Ohio – Abercrombie & Fitch has reportedly settled a...
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Sep 03, 2014
Jos. A. Bank has reached an early termination agreement with Jim's Formal...
Fremont, Calif. - Jos. A. Bank has reached an early termination agreement...
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Sep 03, 2014
Office Depot Inc. has been awarded a $100 million-plus contract for office...
Boca Raton, Fla. - Office Depot Inc. has been awarded a $100 million-plus...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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