Operations

Apr 02, 2014
The Neiman Marcus Group is reorganizing its leadership structure by...
New York -- The Neiman Marcus Group is reorganizing its leadership...
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Apr 02, 2014
The National Retail Federation (NRF) has publicly called Senate...
Washington, D.C. -- The National Retail Federation (NRF) has publicly...
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Apr 02, 2014
Starbucks on Wednesday released its 13th Global Responsibility Report,...
Seattle -- Starbucks on Wednesday released its 13th Global Responsibility...
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Apr 02, 2014
Discount supermarket operator Aldi has acquired a 55-acre site in Moreno...
New York -- Discount supermarket operator Aldi has acquired a 55-acre site...
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Apr 02, 2014
AT&T will hire more than 3,000 retail sales and sales management...
Dallas -- AT&T will hire more than 3,000 retail sales and sales...
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Apr 02, 2014
An electronic musician reportedly planted 5,000 copies of his own CD...
Los Angeles – An electronic musician reportedly planted 5,000 copies...
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Apr 01, 2014
Whether shopping alone or in a group, Millennials remain digitally...
St. Louis -- Whether shopping alone or in a group, Millennials remain...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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