Operations

Apr 14, 2014
The National Retail Federation is urging maritime management and the union...
Washington, D.C. - The National Retail Federation is urging maritime...
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Apr 14, 2014
Tesco U.K. buyers and category managers are using KSS Retail PriceStrat’s...
Cheshunt, U.K. -- Tesco U.K. buyers and category managers are using KSS...
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Apr 14, 2014
HSN has recognized the ExactTarget Marketing Cloud from Salesforce.com as...
St. Petersburg, Fla. -- HSN has recognized the ExactTarget Marketing Cloud...
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Apr 14, 2014
Dollarama Inc. has named Johanne Choinière as COO, effective May 12.
Montreal -- Dollarama Inc. has named Johanne Choinière as COO,...
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Apr 11, 2014
Staples has partnered with 3D Systems, a leading provider of 3D content-to...
Framingham, Mass. -- Staples has partnered with 3D Systems, a leading...
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Apr 11, 2014
Grant Pattison, CEO of Massmart Holdings Ltd., a South African retailer...
Sandton, South Africa – Grant Pattison, CEO of Massmart Holdings Ltd...
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Apr 11, 2014
Sony Network Entertainment International LLC and Sony Computer...
San Mateo, Calif. -- Sony Network Entertainment International LLC and Sony...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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