Operations

Aug 05, 2014
Newegg announced the addition of Visa Checkout, a new payment service that...
Los Angeles -- Newegg announced the addition of Visa Checkout, a new...
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Aug 05, 2014
Barbara Messing, chief marketing officer of TripAdvisor, has been...
New York - Barbara Messing, chief marketing officer of TripAdvisor, has...
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Aug 05, 2014
Under Armour announced that George W. Bodenheimer, former president of...
Baltimore -- Under Armour announced that George W. Bodenheimer, former...
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Aug 05, 2014
Mayors Jewelers, a brand of Birks Group Inc., will use private label...
Tamarac, Fla. – Mayors Jewelers, a brand of Birks Group Inc., will...
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Aug 05, 2014
Overstock.com Inc. is launching a partnership with Give Back Box, a non-...
Salt Lake City - Overstock.com Inc. is launching a partnership with Give...
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Aug 05, 2014
In a surprise announcement, GNC Holdings Inc. said that Joe Fortunato,...
Pittsburgh – In a surprise announcement, GNC Holdings Inc. said that...
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Aug 04, 2014
Edible Arrangements announced the acquisition of the FruitFlowers brand,...
Wallingford, Conn. -- Edible Arrangements announced the acquisition of the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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