Operations

Jul 15, 2014
Randy Guiler has joined Dollar Tree Inc. as VP, investor relations.
Chesapeake, Va. - Randy Guiler has joined Dollar Tree Inc. as VP, investor...
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Jul 14, 2014
arbara Turf, 71, former CEO of Crate and Barrel, died July 12, at...
New York -- Barbara Turf, 71,  former CEO of Crate and Barrel, died...
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Jul 14, 2014
Visa has entered into an agreement with Borderfree, a leading...
New York -- Visa has entered into an agreement with Borderfree, a leading...
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Jul 14, 2014
Comedian Tracy Morgan has filed a lawsuit against Wal-Mart Stores claiming...
Bentonville, Ark. – Comedian Tracy Morgan has filed a lawsuit...
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Jul 14, 2014
EBay and Sotheby’s are developing an online platform designed to make it...
San Jose, Calif. - EBay and Sotheby’s are developing an online...
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Jul 14, 2014
The Home Depot is collaborating with 3-D printer manufacturer MakerBot to...
Atlanta - The Home Depot is collaborating with 3-D printer manufacturer...
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Jul 14, 2014
Millennials are emerging as some of the most committed purchasers of...
Philadelphia - Millennials are emerging as some of the most committed...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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