Operations

Sep 02, 2008
Chico's FAS Inc. said Wednesday it officially inked an endorsement deal...
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Sep 02, 2008
Datalogic Mobile, a global leader in rugged mobile computing announces the...
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Sep 02, 2008
Wal-Mart Stores Inc. said Tuesday that if Hurricane Hanna follows its...
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Sep 01, 2008
A federal judge has granted summary judgment in favor of more than 400...
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Sep 01, 2008
J.C. Penney Co. has announced that it has earned a perfect score of 100%...
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Sep 01, 2008
Linens 'n Things announced that Robert DiNicola has submitted his...
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Sep 01, 2008
Sears Holdings Corp. said Tuesday it will launch a sportswear collection...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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