Operations

Aug 04, 2008
Hoping to bring more consumers through its doors for a late afternoon...
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Aug 04, 2008
Latest research from The Nielsen Co. showed that consumers won’t be...
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Aug 04, 2008
Zale Corp. has announced the promotion of Theo Killion to president and...
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Aug 03, 2008
Amazon.com reached an agreement to acquire AbeBooks, an online marketplace...
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Aug 03, 2008
Delhaize Group said Monday it will add former Revlon CEO Jack L. Stahl to...
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Aug 03, 2008
Office Depot is now offering a passport and ID photo service in the more...
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Aug 03, 2008
San Jose, Calif. - Orchard Supply Hardware (OSH) has appointed Mark...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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