Operations

Jun 16, 2008
Tween Brands Inc., which sells apparel for girls under the Limited Too and...
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Jun 15, 2008
A.C. Moore Arts & Crafts Inc. said Monday its CFO, Marc Katz, is...
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Jun 15, 2008
Wal-Mart’s new Marketside grocery stores will be focused around a “premium...
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Jun 15, 2008
Shoppers Charge Accounts, a provider of private-label credit programs and...
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Jun 15, 2008
U.S. consumers are most loyal to Costco in the grocery, personal care and...
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Jun 12, 2008
Exxon Mobil Corp. said on Thursday it is getting out of the retail gas...
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Jun 12, 2008
Howard Group, a development company specializing in award-winning retail,...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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