Operations

Jun 17, 2008
FreshDirect CEO and president Steve Michaelson has left the company....
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Jun 17, 2008
Talbots has named Avra Myers senior VP and GMM of the J. Jill brand. In...
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Jun 16, 2008
Best Buy says its profit fell 7% in its first quarter but it still beat...
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Jun 16, 2008
Lidl, a German deep-discount food retailer comparable to Aldi but a little...
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Jun 16, 2008
Golfsmith International Holdings Tuesday announced the appointment of...
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Jun 16, 2008
Jones Lang LaSalle said Monday that it has agreed to pay $613 million to...
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Jun 16, 2008
The Talbots Tuesday announced that it has named Gregory Poole executive VP...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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