Operations

Jun 11, 2008
Duckwall-ALCO Stores Inc. on Thursday said its fiscal first-quarter loss...
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Jun 11, 2008
Movie Gallery Inc. has hired Sherif J. Mityas to serve as the company’s...
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Jun 11, 2008
Beauty-supply retailer and distributor Sally Beauty Holdings Inc. said...
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Jun 11, 2008
Starbucks Coffee Co. has entered into a deal with SSP, the U.K. operator...
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Jun 10, 2008
According to a report in the Tampa Bay Business Journal, Albertson's LLC...
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Jun 10, 2008
Luxury travel retailer Bag’n Baggage announced Wednesday that it has been...
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Jun 10, 2008
Safeway announced Wednesday that it will begin offering $4 prescriptions...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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