Operations

Jul 17, 2014
The focus of c-suite and senior executive attention has shifted from...
Paris -- The focus of c-suite and senior executive attention has shifted...
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Jul 17, 2014
Microsoft Corp. is enacting a restructuring plan to simplify its...
Redmond, Wash. - Microsoft Corp. is enacting a restructuring plan to...
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Jul 17, 2014
A group of Market Basket employees known as “Save Market Basket” have...
Tewksbury, Mass. – A group of Market Basket employees known as...
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Jul 17, 2014
Families this summer will spend slightly more on back-to-school items than...
Washington, D.C. - Families this summer will spend slightly more on back-...
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Jul 17, 2014
Williams-Sonoma announced the hiring of Ronald R. Young as senior VP...
San Francisco -- Williams-Sonoma announced the hiring of Ronald R. Young...
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Jul 16, 2014
Search ad spend increased 25% year-over-year and 2% quarter-over-quarter,...
San Francisco -- Search ad spend increased 25% year-over-year and 2%...
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Jul 16, 2014
Frederic Van Roie has joined the business development team of Big Data...
Salt Lake City - Frederic Van Roie has joined the business development...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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