Operations

Apr 16, 2014
Online video viewers, compared to non-online video viewers, are more...
New York - Online video viewers, compared to non-online video viewers, are...
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Apr 16, 2014
The Mars Agency has rolled out an international corporate rebrand in the U...
Southfield, Mich. - The Mars Agency has rolled out an international...
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Apr 16, 2014
Banana Republic has named fashion designer Marissa Webb as creative...
San Francisco - Banana Republic has named fashion designer Marissa Webb as...
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Apr 15, 2014
Best Buy Inc.’s president of U.S. retail stores, Shawn Score, 48, has...
New York -- Best Buy Inc.’s president of U.S. retail stores, Shawn...
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Apr 15, 2014
Modell’s Sporting Goods announced it has hired Deborah Fine to fill a...
New York -- Modell’s Sporting Goods announced it has hired Deborah...
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Apr 15, 2014
Jewel-Osco has appointed Scott Hays as VP operations for the Chicagoland...
Itasca, Ill. -- Jewel-Osco has appointed Scott Hays as VP operations for...
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Apr 15, 2014
A rising percentage of online U.S. adults report experiencing breaches of...
Washington, D.C. – A rising percentage of online U.S. adults report...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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