Operations

Jul 22, 2014
The NRF says the members of the Alliance for Bangladesh Worker Safety have...
Washington, D.C. -- The NRF says the members of the Alliance for...
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Jul 22, 2014
Julie Lyle, chief marketing officer of Hhgregg, has been named the 2015...
Indianapolis - Julie Lyle, chief marketing officer of Hhgregg, has been...
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Jul 22, 2014
Location analytics technology provider Locately has appointed Kassandra...
Boston – Location analytics technology provider Locately has...
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Jul 22, 2014
Roman Kikta, managing partner and founder of Mobility Ventures, has joined...
Dallas - Roman Kikta, managing partner and founder of Mobility Ventures,...
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Jul 22, 2014
The Vaccine Center And Travel Medicine Clinic is live on the Springboard...
Las Vegas - The Vaccine Center And Travel Medicine Clinic is live on the...
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Jul 22, 2014
Chief marketing officers and chief information officers are working more...
New York -- Chief marketing officers and chief information officers are...
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Jul 22, 2014
Michael Weiss, who started with Express when it was an eight-store...
Columbus, Ohio -- Michael Weiss, who started with Express when it was an...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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