Operations

Apr 17, 2014
Target has increased the number of goods it offers for sale via online...
Minneapolis – Target has increased the number of goods it offers for...
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Apr 17, 2014
Urban Outfitters Inc. has appointed Trish Donnelly to the role of...
Philadelphia -- Urban Outfitters Inc. has appointed Trish Donnelly to the...
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Apr 17, 2014
L.L.Bean was ranked number one in online customer service in March 2013.
New York - L.L.Bean was ranked number one in online customer service in...
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Apr 17, 2014
MasterCard has entered into an agreement to acquire Pinpoint Pty. Ltd. ,...
Purchase, N.Y. – MasterCard has entered into an agreement to acquire...
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Apr 17, 2014
DSW Inc. has appointed Mary Meixelsperger as CFO effective May 1.
Columbus, Ohio -- DSW Inc. has appointed Mary Meixelsperger as CFO...
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Apr 17, 2014
Leonard Riggio, chairman of Barnes & Noble Inc., has sold 3.7 million...
New York -- Leonard Riggio, chairman of Barnes & Noble Inc., has sold...
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Apr 17, 2014
Rob Price, senior VP marketing and advertising and chief marketing officer...
Woonsocket, R.I. — Rob Price, senior VP marketing and advertising...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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