Operations

Apr 24, 2014
Lowe’s Cos. has named Joseph M. (Mike) Mabry as strategy and experience...
Mooresville, N.C. -- Lowe’s Cos. has named Joseph M. (Mike) Mabry as...
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Apr 24, 2014
Overstock.com, Inc. has promoted Seth Marks to the position of senior VP...
Salt Lake City -- Overstock.com, Inc. has promoted Seth Marks to the...
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Apr 24, 2014
Wal-Mart Stores Inc. cut some stock awards and reduced outgoing CEO Mike...
Bentonville, Ark. -- Wal-Mart Stores Inc. cut some stock awards and...
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Apr 24, 2014
Coupons.com Inc. announced that Walgreens has rolled out its Retailer iQ...
Mountain View, Calif. -- Coupons.com Inc. announced that Walgreens has...
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Apr 24, 2014
CVS/pharmacy announced that it is teaming with The Partnership at Drugfree...
Woonsocket, R.I. -- CVS/pharmacy announced that it is teaming with The...
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Apr 23, 2014
Wal-Mart Stores, Inc. announced Wednesday that its former president and...
Bentonville, Ark. -- Wal-Mart Stores, Inc. announced Wednesday that its...
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Apr 23, 2014
The American Postal Workers Union will stage a protest in Staples stores...
Washington, D.C. -- The American Postal Workers Union will stage a protest...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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