Operations

Aug 18, 2014
Moms Demand Action for Gun Sense in America launched a national campaign...
Indianapolis -- Moms Demand Action for Gun Sense in America launched a...
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Aug 18, 2014
Steve Madden has completed the acquisition of privately held Dolce Vita...
Long Island City, N.Y. -- Steve Madden has completed the acquisition of...
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Aug 18, 2014
Walmart continues to maintain its basket price advantage over Target,...
Boston -- Walmart continues to maintain its basket price advantage over...
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Aug 15, 2014
A day after announcing a disappointing second quarter, Wal-Mart Stores has...
Bentonville, Ark. -- A day after announcing a disappointing second quarter...
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Aug 15, 2014
Following Starbucks Corp.’s announcement that it would change its...
New York -- Following Starbucks Corp.’s announcement that it would...
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Aug 15, 2014
Starbucks Corp. is reportedly changing its scheduling rules to prevent...
Seattle – Starbucks Corp. is reportedly changing its scheduling...
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Aug 15, 2014
Edward R. (Jack) Cameron, 74, is retiring as president and CEO of...
Minneapolis – Edward R. (Jack) Cameron, 74, is retiring as president...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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