Operations

Jul 28, 2014
The National Retail Federation, Retail Industry Leaders Association, Food...
Washington, D.C. – The National Retail Federation (NRF), Retail...
more
Jul 28, 2014
The Children's Place Inc. has announced that Lou Lipschitz, a member of...
Secaucus, N.J. - The Children's Place Inc. has announced that Lou...
more
Jul 28, 2014
The unfolding saga at the Market Basket grocery chain continues to take...
Tewskbury, Mass. – The unfolding saga at the Market Basket grocery...
more
Jul 28, 2014
Bill Bishop has been named VP of real estate and development of...
Savannah, Ga. - Bill Bishop has been named VP of real estate and...
more
Jul 25, 2014
Williams-Sonoma Inc. has shuffled the positions of several top executives.
San Francisco – Williams-Sonoma Inc. has shuffled the positions of...
more
Jul 25, 2014
A variety of costs drove net earnings for the second quarter of fiscal...
Atlanta – A variety of costs drove net earnings for the second...
more
Jul 25, 2014
Sears’ new 'Back to School, Back to You' campaign offers members of its...
Hoffman Estates, Ill. – Sears’ new 'Back to School, Back to...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More