Exclusives & Analysis

02/10/2014 - 12:34pm

Looking ahead at a year that will most certainly see a continued evolution of what retail is and what it does, I am excited at the prospects of participating in, toying with and influencing that evolution.

02/03/2014 - 2:06pm

Another holiday season has come and gone, and while the majority of us are focused on emerging from the sugar daze and paying off the credit card bills, America’s retailers face different challenges.

01/28/2014 - 12:40pm

When the 2013 holiday shopping season ended, it resulted in sluggish results for U.S. retailers. Price-match policies worked to fend off some showrooming, but these discounts also ate up margins at a very unhealthy rate.

01/21/2014 - 4:23pm

For more than a decade, federal and state lawmakers have attempted to craft legislation to regulate the collection of sales tax on Internet purchases.

01/20/2014 - 11:58am

As businesses try to figure out how to best use all the extra information flooding in from the omni-channel world, segmentation is a hotter topic than ever.

01/16/2014 - 4:57pm

Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

01/15/2014 - 1:03pm

Setting the right price is vital, because price is a key marketing lever and it expresses brand value in a competitive context.

01/14/2014 - 12:15pm

If a sacred cow exists among retail strategists today, the price-match is undoubtedly it. As the weapon of first resort, it is the most obvious defense against the rapid rise of “showrooming” and the unbridled growth of online retailing behemoths like Amazon, ruthlessly cutting into retailers’ profits.

01/08/2014 - 12:36pm

Retailers know that e-commerce is driving revenue growth by extending the reach of business to buyers anytime and anywhere.

01/06/2014 - 11:54am

While it is true that customer loyalty programs have revolutionized the way retailers engage with consumers, initially, loyalty programs were designed only as a data capture mechanism to drive a company’s marketing efforts.