Exclusives & Analysis

10/04/2013 - 10:03am

As the payments industry moves at lightning speed and technology changes rapidly, it can be a challenge to keep pace with the security payments and standards of the mobile payments industry.

10/01/2013 - 10:22am

The U.S. economic recovery is firmly underway and the growth prospects for many mid-size companies are better today than they’ve been for more than five years.

09/30/2013 - 3:50pm

The holiday shopping season is just around the corner and soon consumers will be bombarded with buying guides, floods of emails, deep discounts and, of course, that Black Friday competitive spirit.

09/26/2013 - 9:45am

Retailing is a highly competitive business, so being among the first to embrace a new marketing strategy or technology can deliver substantial rewards to the earliest adopters.

09/24/2013 - 4:38pm

Recent data from Harris Poll shows that weaknesses in retailers’ pricing, product information and customer service strategies lead 43% of customers to showroom — creating a situation where brick-and-mortar retailers incur all the sales costs and online retailers make the sale.

09/23/2013 - 10:18am

Imagine you are at in a major department store’s corporate headquarters as your team prepares numbers for the upcoming holiday season.

09/19/2013 - 3:03pm

Mobility. It is such a broad concept, meaning different things to merchants and consumers. Mobile acceptance, mobile payments, mobile POS, mobile shopping – each plays a distinct part in the overall mobile experience and each has different risks and rewards.

09/17/2013 - 3:56pm

From the retail floor to the contact center, what is your strategy this year for offering your customer the highest level of service while maximizing the profitability of each customer interaction?

09/11/2013 - 10:21am

A case on the California Supreme Court’s docket questions whether or not a common law duty requires retailers to have automated external defibrillators (AEDs) ready to use in stores to treat sudden cardiac arrest, which strikes about 380,000 Americans each year and is the leading cause of death in the U.S.

09/04/2013 - 3:23pm

The Rana Plaza building collapse in Savar, Bangladesh on April 24 that killed roughly 1,000 garment workers exposed a serious risk to the safety of workers in low-wage countries and to the reputations and bottom lines of retailers dependent on outsourced global supply chains.