Exclusives & Analysis

12/10/2013 - 9:55am

I certainly don’t have to tell you that the 2013 holiday retail season is upon us, since you’ve probably had to plan your technology all year to handle the imminent spikes in in-store and online traffic. And, in just a couple of weeks, you’ll start planning your technology budget for 2014’s holiday season.

12/06/2013 - 3:08pm

The November Consumer Confidence Index made headlines as the numbers slumped to the lowest point within the last six months.

12/05/2013 - 11:59am

Retailers around the world are gearing up for the hustle and bustle of the busiest time of year. Experts are projecting consumers will spend $602 billion this holiday season. And with billions in sales, there’s bound to be billions in merchandise returns, which can cause retailers to lose a significant profit margin.

12/04/2013 - 11:47am

Here’s a bit of holiday cheer for retailers: According to Shop.org, online sales will grow 13%-15% this holiday season. But do retailers have what it takes to cash in?

12/03/2013 - 11:26am

In its annual survey of holiday spending trends, Deloitte reports that 46% of consumers plan to do their holiday shopping online.

12/02/2013 - 12:51pm

The Resource Conservation and Recovery Act (RCRA) and compliance with it, remains a regulatory challenge for the retail industry. Many retailers are forced to become experts in waste characterization to ensure compliance with environmental regulations, something that has become difficult for resource strapped retailers.

11/27/2013 - 12:40pm

One of the most significant trends in customer engagement over the past several years is the rise of social media outside marketing and inside customer service.

11/26/2013 - 12:59pm

One thing is certain in the world of retail: the pace of change is accelerating, and competition is fierce. Longstanding retail behemoths are dying, new specialty stores are springing up overnight, and everyone is desperately searching for new ways to stay ahead of the competition while keeping themselves from sinking.

11/25/2013 - 5:35pm

Thanksgiving is drawing near, and with the official start of the holiday now beginning on Thursday (as some retailers will open on Thanksgiving Day), it’s time to talk about the “Giant Turkey” in the room for physical retail stores.

11/22/2013 - 11:38am

More than 1,000 U.S. merchants will offer free shipping this Dec. 18 on all orders with guaranteed delivery by Christmas. Just six days before Christmas, free shipping day attracts troves of last-minute shoppers looking for a good deal and generated more than one billion dollars in online sales last year.