It’s hard to keep up with Manhattan’s fast-changing retail scene. But no one does it better than Faith Hope Consolo, chairman, retail leasing and sales division, Prudential Douglas Elliman Real Estate.
Bedbugs overtook New York City last summer, striking fear into the hearts of many retailers. Indeed, bedbug complaints increased by 40% in the past three years and by some estimates about 800,000 New Yorkers were affected in 2010.
On Feb. 17, Borders Group announced that it had retained Melville, N.Y.-based DJM Realty to manage the disposition project of the 200 stores that would be shuttered as a result of the bookseller’s just-reported Chapter 11 bankruptcy filing. CSA talked with Andy Graiser, co-president of DJM Realty, about the assignment, and how a better Borders might emerge from the process.
More and more retailers are seeking innovative ideas to deliver customer service excellence at the return desk in an attempt to set them apart from the competition and make a first-rate impression with consumers.
As Kermit the Frog often sang, “It’s not easy being green.” But for large-scale retailers seeking USGBC LEED certification for their brick-and-mortar locations, being “green” just became a little easier.
According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.