Xerox acquires tech desk support company from McDonald’s

Dallas -- Xerox said Wednesday it is expanding its retail services portfolio with the acquisition of Restaurant Technology Services from McDonald’s Corp.

RTS provides service desk support through more than 600 employees, who assist more than 17,000 McDonald’s restaurants located in the United States, United Kingdom, Ireland and China by resolving technical issues related to point-of-sale equipment, kitchen video devices, and “cashless” credit card processing devices.
      
“This transaction demonstrates McDonald’s commitment to focus on better serving our customers by leveraging Xerox’s expertise and global capabilities to provide greater support to McDonald’s restaurants,” said Dave Weick, chief information officer of McDonald’s Corp.

 “With this acquisition, we’re expanding our support for McDonald’s globally while adding key retail services capabilities,” said Kevin Kyser, COO of Xerox’s IT outsourcing business.