Survey: Amazon.com, Kohl’s and Costco are leaders in customer service
New York City -- Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.
Retailers took 15 of the top 20 spots in the 2011 Temkin Experience Ratings (www.temkinratings.com), which based its findings on a survey of 6,000 U.S. consumers who had recent interactions with 143 large U.S. companies in a dozen industries.
The only non-retailers in the Top 20 were Marriot International, Hyatt, and Courtyard By Marriot, Regions Financial bank, and insurance company USAA.
Here are the Top 10:
- 1. Amazon.com
- Sam's Club
- BJ's Wholesale Club
- Old Navy
- Rite Aid