Survey: 65% of consumers have left store due to poor service
Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.
Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.
Brokerage firms, eyeglass retailers and pharmacies were among the highest-rated industries for service based on several years worth of subscriber-survey data analyzed by Consumer Reports National Research Center. Computer tech support, TV, phone and Internet service providers earned some of the lowest scores.