Study: Grocers Publix, Trader Joe's top experience rankings; Office Depot among most improved
Waban, Mass. -- Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.
The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Public and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.
The five lowest scoring organizations were US Airways, Time Warner Cable, Days Inn, Empire BCBS, and 21st Century. The companies that made the largest improvement over 2012 were Citibank, TriCare, TD Ameritrade, Office Depot, EarthLink, Hardees and Regions Bank.
Temkin said in this year's ratings, 37% of companies earned "good" or "excellent" scores, while 28% are rated as "poor" o