Sears rolls out new pickup service for online purchases
Hoffman Estates, Ill. -- Sears has debuted In-Vehicle Pickup, a new service powered by the chain’s Shop Your Way mobile app that enables customers to pick up their online purchases at any Sears store within five minutes of arrival, without ever leaving the car.
"The In-Vehicle Pickup option takes our 'Free Store Pickup - Ready in 5' guarantee even further and out to the parking lot," said Leena Munjal, senior VP, member experience and integrated retail, Sears Holdings. "In-Vehicle Pickup on this scale is an industry first and another example of how we are constantly innovating and adding benefits that make shopping a more convenient experience for our members."
To take advantage of the new service, Shop Your Way members shop online, completing their purchase via computer or tablet. At check-out, they choose In-Vehicle Pickup and input details of the vehicle they'll arrive in, then sign in to their Shop Your Way mobile app and enable location services before leaving for the store. Upon arrival at their local Sears, members:
1. Pull up to the In-Vehicle Pickup spots located conveniently outside of the merchandise pickup location.
2. Use the Shop'In feature in the Shop Your Way mobile app to initiate In-Vehicle Pickup – a timer will start on the phone.
3. In five minutes or less an associate will bring the purchase to the car and verify the purchase using the payment method used online.
"When the transaction is complete, members can easily provide instant feedback on their experience through the Shop Your Way app," Munjal said. "This feedback is extremely valuable as it helps us further enhance our capabilities across all channels."