Older Retail Employees More Satisfied with Customer Interaction
Fenton, Minn., Who makes the best salesperson?
Older employees win because they spend the most time with a customer, according to a study released by Maritz Research.
Overall, 72% of retail employees enjoy customer interactions. But that satisfaction level drops to just 55% among employees between the ages of 16 and 24, while 74% of workers between 35 and 44 years of age claimed they were pleased.
A whopping 83% of those polled between 44 and 64 years old said they enjoyed the time interacting with customers.