NRF lists top 10 retailers for best customer service
New York City -- The National Retail Federation on Friday released its 2010 list that annually ranks the 10 stores with the best customer service.
The list is based on surveys of more than 9,000 shoppers, all asked the following question: “Thinking of all the different retail formats (store, catalog, Internet or home shopping), which retailer delivers the best customer service?”
In total, the NRF ranked 46 stores, and will release the complete list in January.
The 10 best stores for customer service, listed alphabetically, are: Amazon; J.C. Penney; Kohl’s; Land’s End; L.L. Bean; online technology seller Newegg; Nordstrom; Overstock.com; QVC; and Zappo’s.