Jones Group implements Epicor Retail Mobile Store enhance ops, service
New York -- Epicor Software Corp. said Monday that The Jones Group Inc. is rolling out its Epicor Retail Store offering which is fully mobile-enabled for deployment and use on Apple iPad, iPod and Windows mobile devices, and brings information directly to sales associates’ fingertips.
Mobile Store allows retailers to create and complete transactions from anywhere – the sales floor, dressing room, sidewalk, special event, pop-up store, kiosk, etc. Associates can access on-hand inventory and quickly find out-of-stock items to be delivered or picked up without ever having to leave the customer. Store personnel also gain efficiencies with Mobile Store to perform day-to-day inventory management functions such as receiving, shipping, and physical inventory processing.
Now in pilot across numerous stores, The Jones Group has armed store associates with iPod devices complementing traditional registers. Using the iPod devices, store associates are free to assist customers on the floor, “untethered” from the register. Customers paying via credit card can be completely checked out by the associates using the iPod devices, and pick up their receipt via a centralized printer in the store.
“At The Jones Group, we’re committed to doing all we can to make the in-store shopping experience interactive and efficient, and we view mobile as key to enhancing our store operations and customer service efforts,” said Scott Bowman, group president of Global Retail and International Development of The Jones Group. “Armed with a simple mobile device such as an iPod, our store associates have all the same functionality as they have on a traditional register – right in the palms of their hands.”