Contingent Network Services helps Finish Line overhaul customer experience
New York -- Contingent Network Services has announced the successful completion of a strategic IT project to deploy new in-store technology to stores operated by The Finish Line. The retailer has reinvented its in-store shopping experience at all locations with a total store overhaul and technology refresh that included implementation of innovative mobile POS and interactive kiosk technologies. Contingent provided Finish Line with incremental project and technology experts to manage the in-store deployment for 320 of the 664 sites completed within the overall project.
The benefits of this changeover include better information at the fingertips of store associates, a more convenient mobile checkout process, and an increasingly interactive customer experience for Finish Line customers, according to Contingent.
“Contingent has proven their ability to manage a complex deployment project that satisfies our high standards for timeliness and quality,” said Rob Baugh, director of store application delivery for Finish Line.
To execute the project, Finish Line leveraged Contingent’s On Demand StoreWorX service which offers full project management, real-time project status visibility, a lifetime workmanship warranty, and a predictable pricing and service level approach that is consistent across all sites.