Brazil’s largest jewelry retailer in IT deal with IBM
San Paulo, Brazil Vivara, the largest jewelry chain of Brazil, has just signed an agreement with IBM Brazil for information technology maintenance and management of its 107 stores.
In order to ensure equipment availability, IBM will handle all of the technical support, including on-site and remote service, part replacement and third-party contract management.
In addition, IBM will be responsible for making these services more efficient and intelligent, enabling Vivara to offer a more dynamic service to its customers. With the partnership, Vivara will also benefit from the reduction of IT operational costs.